Holiday Letting with Roamfree
Everything you need to know about partnering with RoamFree, from onboarding and management to results and reporting.
Owner Services
About RoamFree Hotels
What exactly is RoamFree?
Roamfree is a family-owned business offering personalised service to both owners and guests. Our comprehensive onsite management includes:
· General Manager
· 24-hour Reception
· Owner Services team
· Building Manager
· Housekeeping and Maintenance teams available 7 days a week, 24 hours a day
This structure ensures your investment is professionally managed at all times.
Why should I trust RoamFree with my property?
Across all Roamfree properties, our vision is to be the number one choice for both new and returning guests. Our onsite teams are deeply focused on delivering this vision by creating memorable guest experiences through consistent service and exceptional standards.
As the onsite management company within our buildings, Roamfree is uniquely positioned to protect and enhance your investment while delivering a first-class experience for your guests. Our dedicated onsite teams are led by experienced General Managers and supported by professional staff committed to maximising your apartment’s performance and presentation.
Through our dedicated reservations team, we maintain long-standing relationships with travel wholesalers, online booking agents, and corporate platforms. Accommodation rates are monitored and adjusted daily to maximise yield while remaining competitive with comparable properties and responsive to seasonal demand.
What types of properties does RoamFree manage or own?
We work across apartments, boutique hotels, serviced residences, and mixed-use developments. Our expertise spans design, operations, guest services, and revenue strategy — whether boutique or large-scale.
Our Owner Commitment
We are committed to:
- Caring for your apartment as if it were our own
- Keeping expenses to an absolute minimum
- Maximising returns through transparent and easy-to-understand revenue management
- Offering flexible owner usage options
- Maintaining the value of your investment through immaculate presentation and high standards
Your apartment is cleaned to a 5-star hotel standard and maintained year-round by our onsite professional housekeeping and maintenance teams.
What are the Owners Responsibilities?
As with all holiday letting arrangements, owners remain responsible for the ongoing upkeep and repair of their apartment to ensure it remains compliant, well-presented, and suitable for holiday accommodation.
Standard ownership costs remain the responsibility of the owner and include, but are not limited to:
- Council rates and water network charges
- Owners Corporation levies
- Landlord insurance
Under our standard holiday letting agreement, owners may use their apartment in accordance with contract conditions. Please note that owner stays do not generate rental income, and a departure cleaning fee applies following each owner stay.
Owner stays are capped per contract year, with blackout dates applying during school holidays and peak seasonal events.
How Holiday Letting Works
How does holiday letting work?
When choosing to holiday let your apartment with Roamfree, owners may select from one of two return structures, depending on their preference for certainty or flexibility:
GTA Guaranteed Return
A fixed, guaranteed return paid for an agreed term, providing income certainty regardless of occupancy.
Revenue Share
Returns are linked to your apartment’s performance, allowing you to benefit from occupancy levels and seasonal demand.
Further details, eligibility, and terms for each option are available upon request. We would be pleased to discuss which structure best aligns with your investment objectives.
How long does the onboarding process take?
The full onboarding process usually takes two to four weeks, depending on the size and complexity of your property. During this time, our team audits your current operations, integrates our systems, trains staff, and prepares marketing and revenue strategies. We handle most of the transition behind the scenes so you can continue operating with minimal disruption.
Owner Services & Refurbishment Support
Our Owner Services department offers a comprehensive in-house refurbishment service, including furniture replacement using commercial-grade items at budget-friendly prices. We also coordinate and oversee additional works to ensure apartments consistently meet our4.5-star guest standard, encouraging repeat bookings, positive reviews, and ongoing capital growth.
Guaranteed Rental Option
For owners seeking certainty, we are happy to complete an appraisal and offer a Guaranteed Rental Agreement with no commissions applied.
By comparison, external agents typically charge commissions of approximately 7.7% – 8.25% per month, along with monthly administration fees. As your onsite management team, Roamfree provides onsite oversight, operational efficiencies, and flexible owner usage options that external agents cannot offer.